At Pink Willow, it is our #1 goal to make you happy. If you are not completely satisfied with your order, we will do whatever we can to try and make it better!

Please read our Return Policy below and remember, if you have any questions, you can always contact us at or call us at 530-809-2945.

Orders CANNOT be Changed, Modified, or Canceled after checkout!


  • Returns are for Store Credit ONLY! No refunds will be issued. 
  • All returns must be received within 14 days of the date your order shipped from us.
  • If there are any damages to your item(s), you must contact us within 3 days of receiving your item(s).
  • Returned items must remain unwashed, unworn, and the tags must still be attached.
  • All Clearance/Sale items are FINAL SALE.
  • Discount codes of 30% or more are FINAL SALE. No exceptions.
  • Jewelry and Bralettes are FINAL SALE. 
  • Include your original packing slip, and circle the items you wish to return.
  • Store Credit ONLY! Credit is issued via electronic gift card to email used at time of purchase.


We are not able to do exchanges because we can’t guarantee the availability of items due to inventory turnover.  We recommend placing a new order for any items you want and sending your returns back for online credit. 

How to make your return:  

Make sure your return meets our return policy qualifications. Please email us at to start the return process. You can send returns via any carrier of your choice but we recommend getting tracking on your package.  We are not responsible for packages not delivered to our returns department. Returns will be processed within 3 business days in the form of a gift card which will be emailed to the email address provided at the time of your order.

Return Address:

Pink Willow Boutique /Returns

169 Cohasset Rd. #3

Chico, CA 95973