Shipping & Returns

Shipping:

  • $6.95 flat-rate US shipping or FREE on orders over $100!
  • $25 flat-rate USPS Priority Mail shipping to Canada or FREE on orders over $200! (We are not responsible for delays or any additional customs charges once the package leaves the US.)
  • Orders are processed and shipped out within 24 - 48 hours.
  • All pre-order items will have the expected ship date listed in the product description.
  • FREE local pickup is available in Chico, CA (Choose option at checkout.)

Returns: 

At Pink Willow, it is our #1 goal to make you happy. If you are not completely satisfied with your order, we will do whatever we can to try and make it better!

  • Orders CANNOT be Changed, Modified, or Canceled after checkout!
  • Returns on unworn, unwashed items with tags still attached are accepted within 14 days of receipt of item. 
  • Returns are eligible for store credit only.
  • If there are any damages to your item(s), you must contact us within 3 days of receiving your item(s).
  • Sale/clearance items, Jewelry and Bralettes are NOT returnable, they are final sale. 
  • Discount codes of 25% or more are FINAL SALE. No exceptions.
  • Shipping charges (original and return) are the customer’s responsibility. 
  • Please fill out the form below to initiate your return (if eligible):

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