Shipping & Returns
- $6.95 flat-rate US shipping or FREE on orders over $100!
- $25 flat-rate USPS Priority Mail shipping to Canada or FREE on orders over $200! (We are not responsible for delays or any additional customs charges once the package leaves the US.)
- Orders are processed and shipped out within 24 - 48 hours.
- All pre-order items will have the expected ship date listed in the product description.
- FREE local pickup is available in Chico, CA (Choose option at checkout.)
At Pink Willow, it is our #1 goal to make you happy. If you are not completely satisfied with your order, we will do whatever we can to try and make it better!
- Orders CANNOT be Changed, Modified, or Canceled after checkout!
- Returns on unworn, unwashed items with tags still attached are accepted within 14 days of receipt of item.
- Returns are eligible for store credit only.
- If there are any damages to your item(s), you must contact us within 3 days of receiving your item(s).
- Sale/clearance items, Jewelry and Bralettes are NOT returnable, they are final sale.
- Discount codes of 25% or more are FINAL SALE. No exceptions.
- Shipping charges (original and return) are the customer’s responsibility.
- Please fill out the form below to initiate your return (if eligible):